RETURN AND REFUND POLICY
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Significantly different from the description or sample shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team by sending an email to [email protected] to start the complaint process. Please include the following information:
– Order number
– Video or photo of the faulty product (if applicable)
– Complete delivery address
– Contact telephone number
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
We typically do not accept refunds or returns due to customer’s mistakes such as incorrect selection of sizes, designs, colors, etc. Please review your order carefully before you check out to ensure your order is correct.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Return Address: 11 Su Van Hanh Street, District 10, Ho Chi Minh City 700000, Viet Nam
If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Return Address: 444 ALASKA AVENUE SUITE #BLL543, TORRANCE, CA, US 90503
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.